$140 Billion
in unused benefits go to waste every year in the United
States
Modern AI Infrastructure for Social Services
Give your users access to personalized guidance for eligible resources from government, nonprofits, and local communities.
Multi-channel
Meet people where they are.
The context follows.
Keeper answers calls at your helpline, texts, chats on the web, and emails as one continuous conversation. Wherever someone reaches out next, the context is already there.
Voice connects through the contact center platform your team already uses. No rip and replace.
Voice · first ring, every time
SMS · no app, no login
Web chat · nothing re-asked
Email · full history attached
Help is available,
just not accessible.
At Keeper, we're committed to connecting people to the right resources for their circumstances, in the moments they need them most.
44%
of requests for help happen outside normal business hours
4 days
is the average time between new disasters being declared in
America
Solutions
Auto-resolve the simple.
Triage the complex.
Basic requests get resolved
Collect key information upfront so human conversations can focus on delivering help with efficiency and compassion.
The rest gets triaged with context
Give your users access to personalized guidance for eligible resources from government, nonprofits, and local communities.
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Question 1 of 5
Reporting
Get a real-time pulse
on care seeker needs
Identify gaps in resource data, understand patterns in care seeker needs, and leverage our AI to analyze your usage to gain actionable insights.
Analytics
Easily measure triage rates and agent metrics, optimizing flows over time.
Heatmap
Get a real-time pulse on where requests are coming from across your entire district.
AI Safety
Customize guardrails
to ensure safety
By defining emergency protocols, escalation flows, and quality and safety evaluations, you can be confident Keeper will operate like a trained member of your team.
Custom Protocols
When a cold snap hits, activate the Severe Weather protocol and Keeper automatically prioritizes warming centers and emergency shelters. Create protocols for any situation your community faces.
Severe Cold Weather
Routes to warming centers, shelter protocols, and hypothermia resources
Triggers seasonally
Extreme Heat
Routes to cooling centers, hydration resources, and heat safety protocols
Triggers seasonally
Hurricane / Flooding
Routes to emergency shelters, evacuation resources, and disaster relief
Event Based
Government shutdown
Routes to alternative resources and support during service disruptions
Policy based
There's a protocol for every problem. Create your own custom protocols tailored to your organization.
Security & compliance
Security and privacy
built for sensitive data
Keeper handles personal and health information with care. We follow industry-standard safeguards and undergo independent review, so your team can adopt AI with confidence.
Visit our Trust CenterSOC 2 Type II
Audit in progressAn independent audit of our security controls is underway, covering security, availability, and confidentiality.
HIPAA
ReadyWe follow HIPAA safeguards so protected health information stays private, secure, and handled with care.
Transparency
Review our security posture, policies, and subprocessors anytime in our Trust Center.
Get Started
Providing safe and reliable support
to scale your impact
See how Keeper's AI can empower your team to get care seekers the help they need.
Book demoFor many people, accessing support begins with simply knowing how to ask. By introducing a natural language channel, we are removing barriers to entry and making our services more accessible, intuitive, and inclusive. This approach ensures that more residents can connect to the support they need.
Read the partnership story →
